LAKSHYA Solutions Limited is into software solutions working in the telecom domain since 2006. The company was incorporated in October 2006 as a public limited entity with its registered office at Bhubaneswar. LAKSHYA was born on 21st September, 2003 as a IT education & training company with a couple of students and a revolutionary training syllabus and delivery content. out of a common objective of being the catalyst or “The Missing Link” between our clients and their success, irrespective of the fact whether our client is a student just entering into his or her 1st semester of graduation in the field of IT or computer science or whether the client is India’s biggest mobile operator having pan India presence in both CDMA & GSM, our commitment to both is equal, unwavering and lasting.
This is the passion that has driven a band of young & talented professionals from varied domains in the IT industry to come together and become 1st generation entrepreneurs and form LAKSHYA.
- Single vendor and single point of contact for all services related to addressing your customer call handling & communication needs
- Complete call center with intelligent routing of incoming calls based on products, areas, languages, etc. With real time stats on calls on Q, calls abandoned, callback Q, etc
- Service IVR – Speech recognition or DTMF enabled
- Payment IVR
- Automated outbound dialing and SMS service to customers
- Core technical team consisting of IIT alumnus
- Vast experience & high expertise levels in IVR, Speech and Contact Centre solutions
- Agile process to meet aggressive timelines & requirements
- Experience in developing, implementing & maintaining managed solutions for our clients
- Individuals driven by a feeling of ownership