CallDesk is India’s only Web service based thinclient agent desktop system for contact / call centres. 6. Most importantly – single vendor for complete hardware, software & support. No solution integrator who has assembled a solution for you from different vendors and when you need that critical support all that you get is a mailing loop with a long list of CC and whole lot of acronyms.
- Supported on Windows, Linux & Unix platforms
- Works on Java as well as .NET technologies
- Portable across all leading CTI platforms – Genesys, Avaya, Nortel, CISCO and the open source Asterisk, thereby giving a uniform interface across all platforms which yo might have implemented across your call centre setups, which reduces a huge overhead in agent training and administration.
- Is fully supported on ThinPC devices (we provide a custom built Linux package which can just be installed and used for call center agent workstations).
- Can integrate with any Web-service based or applet based CRM – Talisma, Oracle Forms, etc
If you are planning to setup a call centre and are not happy with the so called “free” agent interface provided by your CTI vendor, do get in touch with us at firstname.lastname@example.org or visit us the Contact us page.
- No CAPEX blocking in purchasing high end servers, expensive CTI licenses, OS licenses
- Flexibility to decide and pay for only the required number of agents, no need to purchase 100 licenses, even though currently you need 30, just because the vendor cannot sell less than 100 licenses
- Pay per user per monthl rentals which will include hardware, software & support
- Reduce or increase number of seats at 7 days notice, rent gets adjusted accordingly with immediate effect
- Terminate services with 1 month notice, you don’t loose any finances on hardware or software
- Most importantly – single vendor for complete hardware, software & support. No solution integrator who has assembled a solution for you from different vendors and when you need that critical support all that you get is a mailing loop with a long list of CC and whole lot of acronyms.
- Complete solution has been designed & developed by us from scratch hence any issues, changes, enhancements can be quickly made and you can enjoy instant services / support and complete peace of mind.
- Our expertise in IVRS – speech, DTMF and Payment means that we can deliver a complete package to your customer communication needs which does not end with just handling the call, but you can extend a complete payment solution over phone, so that you can close sale and provide service to your end customer instantly.
- In combination with our voice logging, billing, real time dashboards, you can keep a tight control over the expenses and performances of your call center agents to ensure maximum productivity and profitability is being generated through your call center.
- Only contact / call centre platform that comes integrated with a PCI – DSS certified Payment IVR that allows your callers to pay for services over a phone call using credit / debit cards, enabling you to give a 360 customer service to your caller.