CommTEL CTI is a full featured contact / call centre CTI platform and software suite that is ideal for hosted as well as on-premise implementations and in combination with CallDesk agent desktop system it forms a unique solution which is high on operational efficiency, ease of use & maintenance, thereby delivering higher call handling quality and agent performances.

• Supports In-bound, Out-bound & blended operations
• Can operate for both international as well as domestic call processes
• Supports predictive / preview / auto-preview campaign modes
• Compliant with international telemarketing, numbering plan and time zone standards
• Equipped with configurable ACD that can be used for applying routing logic based on skills, languages, caller ID
• Scalable architecture and highly available system, with in-built fail-over mechanism
• Real time supervisory control over call monitoring and agent activity
• Extremely agent friendly operations, which improves agent performance and also elevates call quality
• Built-in QA tool for voice recording, playback and download
• Intelligent & highly configurable campaign & churn management tools
• Real-time call centre information displayed on dashboard
• Stats like calling list penetration, lead generated, sales processed, etc can be displayed agent wise and real-time
• Skill based / need based routing from ACD.