CommTEL-OBD is an automated voice dialer application that automates the functionality of outbound call operations. In situations where outbound calls need to be made with relatively lower levels of interaction except passing the campaign message, the OBD can provide extremely effective and efficient mode of campaigning.

CommTEL-OBD is a campaign technology, which uses state-of-the-art communication technologies and combines them into a very simple and effective solution for the most direct campaign mechanism possible.

• The OBD introduces a unique caching mechanism, which helps to eliminate call congestion, and ensures consistently high throughput.
• The OBD works on the standard ISDN PRI #ss7 and Sip interfaces
• The OBD has certain unique aspects that make it a powerful tool

The CommTEL-OBD supports 3 modes of operations, depending on the type & requirements of the campaign being conducted. The 3 modes are as follows

• Campaign-list dialing – A list of pre-defined numbers are provided to the system and the numbers are dialed sequentially. The client running the campaign usually provides the list.
• Event-based dialing - The calls are made to specific numbers based on an event – anniversaries, birthdays, national holidays, festivals, etc.
• Prefix-based dialing –The system admin provides an exchange prefix, lets say 2346, the rest of the 4 digits are generated automatically and randomly and the number thus formed – 2346xxxx is then dialed out.