This page contains details on some of the speech based IVR call flows that have been designed, developed and deployed by us. For each demo, there is an introduction, with an outline of the call flow, so that you will know what to expect and the number* to dial for that demo. These systems being based on speech recognition, please don’t use your phones on speaker mode, as the resulting echo, might interfere with the proper functioning of the IVR.
• Air ticketing system
• Catalog based book sales
• IVR based bus ticketing system
These call flows require the progression of the call into a payment IVR for payment processing. In live setups this is the LAKSHYA’s PayLink Payment IVR system to which the call is transferred from the speech IVR. But in these demo setups, even though the necessary announcement for payment IVR transfer are made, but the call will not actually connect and the caller will not be able to traverse through the payment processing owing to compliance requirements.
Air-ticketing system :
Introduction – this IVR call flow is designed to help the caller book a flight ticket on a particular airline. The system is designed for full-service carrier and not a travel portal. Once the reservation details have been provided by the caller and confirmed when asked for, the call will progress for payment through LAKSHYA’s PayLink payment IVR system.
Demo number –
Please dial into the give number for Airline ticketing demo. If the number is coming busy, please drop us a mail at sales@lakshyasolutions.com, we will organize a demo at your convenience.
Outside India dial – 0091.80.4080.3041
Within India dial – 080.4080.3041
Call flow –
| Greetings – Welcome to air-ticketing system, lets book your ticket |
| Prompt – Flying from, say the city name |
| Response – Bangalore (other options are Mumbai or Chennai) |
| Prompt – Flying to, say the city name |
| Response – Mumbai |
| Prompt – Say today if you want to travel today or say the date, for the 15th of August say 1508 |
| Response – Today |
| Prompt – Say Morning, Afternoon, Evening or Night |
| Response – Night |
| Prompt – Please say the number of adults |
| Response – Two |
| Prompt – Any children |
| Response – No |
| Prompt – System is checking for seat availability, please be online… |
| On-hold music |
| Prompt – seat availability details, say ONE for Flight IT 235, departing at 2035 hours, price 2000 rupees, say TWO for Flight IT 335, departing at 2205 hours, price 1780 rupees |
| Response – TWO |
| Prompt – Spell out the first name of one of the passengers who is flying |
| Response – S A M |
| On-hold music |
| Prompt – Your ticket details are Flight IT 335, departing at 2205 hours, price 3560 rupees, from Bangalore to Mumbai, on today. To repeat this message please say REPEAT, to pay say PAY or to change please say CHANGE. |
| Response – Pay |
| On-hold music |
At this stage the call is transferred to the LAKSHYA Payment IVR system (PayLink). Appropriate greetings and security message is played. The amount to be transacted is confirmed and the card details are collected over DTMF. These details are processed with the bank gateway of the airline company. Upon payment, PNR is SMSed to the caller’s mobile number.
* These numbers are on a test environment and we don’t put forth any guarantees in terms of their availability or applicability to any requirement or process that you might have.
Download ––
If you wish to download the recording–
Catalog based book sales system :
Introduction – this IVR call flow is designed to help the caller to buy a book over a catalog based self service system. The system is designed for a book store chain. The service is ideal for the user who knows what he wants to buy, instead of “browsing”. Once the purchase details have been provided by the caller and confirmed when asked for, the call will progress for payment through LAKSHYA’s PayLink payment IVR system.
The system works on the basis of Registered Mobile Number (RMN), which gets registered either on web portal as a previous process or it can be registered over a call which lands with the company’s helpdesk (not a call centre). The basic idea of doing a pre-registration is to collect the name and address details.
All the responses are backed with a Yes / No confirmation prompt. The call flow below outlines the critical steps in the process only.
Demo number –
Please dial into the given number for book sales IVR demo. If the number is coming busy, please drop us a mail at sales@lakshyasolutions.com, we will organize a demo at your convenience.
Outside India dial – 0091.80.4080.3060
Within India dial – 080.4080.3060
Call flow –
| Greetings – Good morning, Sanjit, welcome to book store sales IVRS |
| Prompt – Do you want to buy a book or a video |
| Response – Book |
| Prompt –Please say the category of the book, like bestsellers, computers, etc or please say more for other categories |
| Response – Best sellers |
| Prompt – Do you know the author of the book, please say yes or no |
| Response – No |
| Prompt – Please wait while I check up on the books related to your search, don’t hang up |
| <on-hold music> |
| Prompt – Please say the name of the book you want to buy |
| Response – The Chronicles of Narnia |
| Prompt – do you want a hardback or a paperback edition. For hardback say hardback or say paperback |
| Response – paperback |
| On-hold music |
| Prompt – The price of The Chronicles of Narnia is Rs 258, please say the number of copies you want to book, you can order a maximum of 9 copies |
| Response – One |
| Prompt – the total price for your order is Rs 258, your order will be shipped to Malleswaram, Bangalore, if you want to change the delivery address press 9 |
| Prompt– Please keep your credit card ready, while I transfer the call for payment. Once your payment is complete, you will be intimated via SMS |
| On-hold music |
At this stage the call is transferred to the LAKSHYA Payment IVR system (PayLink). Appropriate greetings and security message is played. The amount to be transacted is confirmed and the card details are collected over DTMF. These details are processed with the bank gateway of the airline company. Upon payment, PNR is SMSed to the caller’s mobile number.
The address that is being played as “Malleswaram, Bangalore” has been picked up from the database and converted using TTS. Addresses which are recorded by pressing 9 will be played back as voice files to the dispatch people of the chain, who can then prepare the mailing labels or data enter the same into CRM, etc.
* These numbers are on a test environment and we don’t put forth any guarantees in terms of their availability or applicability to any requirement or process that you might have.
Download ––
If you wish to download the recording–
IVR based bus ticketing system :
Introduction – this IVR call flow is designed to help the caller to reserve / buy a ticket on a bus service run by the various bus syndicates. Once the purchase details have been provided by the caller and confirmed when asked for, the call will progress for payment through LAKSHYA’s PayLink payment IVR system. Upon successful payment, the PNR will reach the caller’s mobile as confirmation. The demo assumes a departure from Bangalore.
All the responses are backed with a Yes / No confirmation prompt where necessary. The IVR has a intelligent mix of speech and DTMF inputs to make the usage smooth and fast. The call flow below outlines the critical steps in the process only.
Please dial into the given number for book sales IVR demo. If the number is coming busy, please drop us a mail at sales@lakshyasolutions.com, we will organize a demo at your convenience.
Outside India dial – 0091.80.4080.3049
Within India dial – 080.4080.3049
Call flow –
| Greetings – Welcome to tele-ticket booking centre |
| Prompt – To book a ticket say book, to cancel say cancel and to enquire say enquire |
| Response – Book |
| Prompt – Say the name of your destination point |
| Response – Mumbai |
| Prompt – Ok, tell me the date of journey, for the 2nd of August, say 2nd August |
| Response – 10th February |
| Prompt – Please say the bus type, for AC say AC or for NON-AC say NonAC |
| Response – AC |
| Prompt – Then tell me the bus you want, for Volvo say Volvo, for sleeper say sleeper or for seater say seater |
| Response – Volvo |
| Prompt – Ok, there are 4 number of buses available, to select one of them please listen carefully – Press 1 to select the bus at afternoon 12pm, press 2 to select the bus at afternoon 3pm, press 3 to select the bus at evening 7pm, |
| Response – 3 <DTMF> |
| Prompt – Ok please tell me the number of tickets you want, you can book maximum 9 tickets at a time |
| Response – Two |
| Prompt – Ok there are 5 number of boarding points, to select one of them please listen carefully, for Kalasipalyam at evening 7 pm say Kalasipalyam, AnandRao circle at evening 7:30Pm, say AnandRao circle, Rajajinagar at evening 8pm say Rajajinagar, Peenya at evening 8:30pm, say Peenya, Tumkur at night 9:30pm, say Tumkur. |
| Response – Peenya |
| <On-hold music> |
| Prompt – Yes we have found 2 tickets for you. The total cost is Rs. 1800, do you want to book say yes or no |
| Prompt – Please keep your credit card ready, while I transfer the call for payment. Once your payment is complete, you will be intimated via SMS |
At this stage the call is transferred to the LAKSHYA Payment IVR system (PayLink). Appropriate greetings and security message is played. The amount to be transacted is confirmed and the card details are collected over DTMF. These details are processed with the bank gateway of the airline company. Upon payment, PNR is SMSed to the caller’s mobile number.
The SMS confirmation being sent will contain the PNR for the reservation.
* These numbers are on a test environment and we don’t put forth any guarantees in terms of their availability or applicability to any requirement or process that you might have.
Download ––
If you wish to download the recording–