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| Home > Products >CallDesk - Thin-client Agent Desktop. |
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A operation critical agent desktop that has been developed using “server push” architecture and is equipped with an Ajax front-end that does not require any “page refresh” thereby drastically improving system performance and resource efficiency. Integrates with any CTI platform – proprietary like CISCO, Genesys, Avaya or Aspect and Open Source platforms like Asterisk. |
Features – |
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• Supports in excess of 400 agents simultaneously on 1GB memory
• Supports predictive ASM mode dialing
• Integrates with any enterprise-wide CRM, including Oracle Forms 9i
• Distributed and multi-threaded design ensures high levels of fault tolerance and efficiency
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• Innovative design, WYSIWYG interface, CRM integration leads to higher “1st call resolutions”
• Better customer handling due to the non-intrusive supervisor features of in-call “coaching” helps agents to better handle queries without having to escalate
• Good ROI owing to very low cost and time requirement for scaling up.
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For details about the CallDesk Agent Desktop, please download the Whitepaper.
Screenshots-
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